“ The prints arrived safely. What is your return policy? My boss, doesn’t like the images, which I understand is subjective (– probably in reaction on the 11th September –) and no reflection on the condition or any representations you made. Sorry to bother you with this ”

(Mrs. A. P., September 26, 2001)

“ I am curious as to the history of this (original Ridinger printing) plate (I just bought) and the others you have offered. Did you purchase them from the Ridinger estate (indirectly, indeed) or a private collector? These are truly rare one of a kind pieces ”

(Mr. L. A. F., October 28, 2003)

“ Subject: Thanks!

Thanks for your kind reply. I wanted to comment that your thoughts on freedom (the quote that you had on the end of your message to me) are exactly the same as my beliefs.

I write, however, because I was surprised to get it from Europe … Although an American, almost all my early family were Huguenots … In fact, my relative, Jan C. is noted as the earliest C. to have arrived in N. America (in 1636, I think) … ”

(Mrs. C. F., November 14, 2003)

“ Thank you Mr. Niemeyer, The prints (you have delivered two weeks ago) are being framed right now. My framer is very particular (works for the National Gallery … ) and I am having a perfect frame made for the large Ridinger (the imperial stag hunt Th. 67). Best regards ”

(Mr. J. R. L., November 19, 2003)

„ vielen herzlichen Dank für die Faxübermittlung Ihres Schriftverkehrs mit … Hochinteressant und das Thema (des jagdlichen) ‚Wurstwagen‘ wunderbar anschaulich darstellend! Nochmals vielen Dank! “

(Museum S. B., 23. Februar 2004)

„ vielen Dank für die schnelle Zusendung des Buches ‚Der Ahorn‘. Ich freue mich insbesondere, weil dieses Buch mein Opa geschrieben hat und es somit für mich eine große Bedeutung hat. Viele Grüße aus Berlin “

(Frau U. C., 7. Juni 2004)

“ I wish to thank you for the detailed, knowledgeable response. I am very impressed with your experience; your information was very helpful ”

(Mr. R. H. P., July 25, 2005)

“ … And I also received your wonderful documents on Charles Le Brun and the other wonderful images including the three-legged deer. Wonderful. Thank you so very much! … ”

(Mrs. S. W., October 21, 2008)

“ … the (Leonardo) volumes just arrived. Perfect condition! Thank you for the excellent packing … I am looking forward to many hours of enjoyment. I will contact my friend and have him contact you regarding sale of the other set. Thank you again and I look forward to future business with you! Regards as always ”

(Mr. M. W., August 22, 2011)

„ … Es  hat  mir  immer  Freude  bereitet , Ihre  sehr  anspruchsvollen  Ideen (JayAitchDesign) umzusetzen . Heute  kann  ich  Ihnen  sagen , daß  dieses  oftmals  unter  heftigem  Herzklopfen  geschehen  ist ! … Ihre … “

(Buchbindermeisterin I. M. H., im Juli 2013)

And how does niemeyer’s react if they think an item may ultimately not come up to the customer’s expectation ?

“ However, the anxiety and insecurity showing from the kind of the continuous flow of questions indicate that you are not feeling comfortable with the whole process. So it would seem to be wiser to call the matter off at this point, as ultimately you may not be truly satisfied. As you will have noticed on our Testimonials page it is – and always has been – the business policy here in such cases rather to wait until we can become friends on an item which stirs up less discussion. In line with this I therefore have cancelled the invoice of … ”

(niemeyer’s to Mr. M. W., August 1, 2011)