“ The prints arrived safely. What is your return policy? My boss, doesn’t like the images, which I understand is subjective (– probably in reaction on the 11th September –) and no reflection on the condition or any representations you made. Sorry to bother you with this ”
(Mrs. A. P., September 26, 2001)
„ heute kam das Paket – vielen Dank für die excellente Verpackung. Das Bild ist wirklich sehr schön … Wir freuen uns auf Ihre (weitere) Nachricht. Herzliche Grüße aus F. “
(Herr + Frau T. C., 13. Mai 2002)
„ heute kam ich wieder nach Hause und fand die Bilder vor. Sie sind wohlbehalten angekommen und in einem guten Zustand … Vielen Dank für Ihre Mühe “
(Frau E. K., 24. Juni 2002)
“ Received the (original Ridinger printing-)plate yesterday. Much Thanks from a satiesfied customer. You are a True Gentleman … All the Best! L… F. ”
(Mr. L. A. F., November 5, 2003)
“ Thank you for your kind help with the Hogarth and for always pleasant correspondence ”
(Mrs. M. K., April 15, 2004)
„ Best her Niemeyer, De prenten zijn vanmiddag in goede staat gearriveerd. Alleen al het uitpakken is een genot! Ze zien er prachtig uit (vooral The Idel ’prentice is een juweel) … Wat dat betreft, zijn eigenlijk alle prenten die u mij hebt toegezonde, van uitstekende kwaliteit … “
(Mijnheer P. E., 1. Februar 2008)
“ I thought I’d drop you a quick email to compliment your site. You have a nice layout, its easy to browse and you obviously have a very strong artistic flair and good taste for art. Being an artist myself, I have just launched my own website and was looking for a quality website whom I could link to … ”
(Mr. P. T., May 21, 2008)
“ … And I also received your wonderful documents on Charles Le Brun and the other wonderful images including the three-legged deer. Wonderful. Thank you so very much! … ”
(Mrs. S. W., October 21, 2008)
“ Thank you so much for your courtesy in keeping my request in mind. I hope that we can do business once day. With all the best wishes for the Christmas and holiday season to you ”
(Mr. S. V., December 7, 2009)
„ vielen Dank für Ihre Sendung (Würbs, Halle/Saale, von Presslers Garten aus gesehen). Damit war Weihnachten ein voller Erfolg … “
(Frau M. R., 25. Dezember 2011)
And how does niemeyer’s react if they think an item may finally not come up to the customer’s expectation ?
“ However, the anxiety and insecurity showing from the kind of the continuous flow of questions indicate that you are not feeling comfortable with the whole process. So it would seem to be wiser to call the matter off at this point, as ultimately you may not be truly satisfied. As you will have noticed on our Testimonials page it is – and always has been – the business policy here in such cases rather to wait until we can become friends on an item which stirs up less discussion. In line with this I therefore have cancelled the invoice of … ”
(niemeyer’s to Mr. M. W., August 1, 2011)
